Help

Couldn’t find what you were looking for? The Featuretools community is happy to provide support to users of Featuretools.

Discussion

Conversation happens in the following places:

  1. General usage questions are directed to StackOverflow with the #featuretools tag.

  2. Feature requests can be made on the Feature Request Board.

  3. Bug reports are managed on the GitHub issue tracker.

  4. Chat and collaboration within the community occurs on Slack. For general usage questions, please post on Stack Overflow where answers are more searchable by other users.

  5. Everything else, core developers can be reached at help@featuretools.com.

Asking for help

All users levels, including beginners, should feel free to ask questions and report bugs when using featuretools. You can get better answers if follow a few simple guidelines:

  1. Use the right resource: We suggest using Github or StackOverflow. Questions asked at these locations will be more searchable for other users.

    • Slack should be used for community discussion and collaboration.

    • For general questions on how something should work or tips, use StackOverflow.

    • Bugs should be reported on Github.

  2. Ask in one place only: Please post your question in one place (StackOverflow or Github).

  3. Use examples: Make minimal, complete, verifiable examples. You will get much better answers if your provide code that people can use to reproduce your problem.

  4. Sharing data privately: If you have data that you can’t share publicly, feel free to send an email to help@featurelabs.com.

Commercial support

Featuretools Enterprise offers expert support from the creators and core developers of Featuretools. Whether you need help getting a project off the ground or scaling Featuretools usage across your organization, we’ll provide our expertise to help you build the best machine learning models possible. More information can be found here.